Jim Gomez

Senior Director, Infrastructure and Operations @Tandigm Health

Bristol, PA, US
MOBILE NUMBERS
+13•••••••75

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WORK HISTORY

Jul 2025 — Present

Senior Director, Infrastructure and Operations @Tandigm Health

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West Conshohocken, PA, US

As the Senior Director of Infrastructure and Operations at Tandigm Health, I lead the strategy, delivery, and continuous improvement of core IT infrastructure and support services that enable high-quality, value-based care for our physician partners and patients. My focus is on building secure, resilient, and scalable technology platforms that align with Tandigm’s mission to transform the healthcare experience.

EDUCATION

N/A

Saint Peter's Prep

High School Diploma

2004 — 2006

DeVry University

BS, Technical Management

SKILLS

TestingSharepointTroubleshootingInformation TechnologyProcess ImprovementSoftware Development Life Cycle (Sdlc)IT Service ManagementSapChange ManagementData CenterVendor ManagementProgram ManagementRemedyCall CentersSystem ArchitectureSystem DeploymentIT OperationsItilCross-Functional Team LeadershipDisaster RecoveryTechnical SupportBusiness AnalysisHelp Desk SupportEnterprise SoftwareBusiness Process ImprovementBmc RemedyIT ManagementIncident ManagementSoftware DocumentationSdlcProject ManagementIT StrategyLeadershipManagementIT Hardware Support

ABOUT JIM GOMEZ

With over 30 years of experience in the IT field—including leadership roles in large, integrated healthcare systems—I bring deep expertise in service management, end-user support, infrastructure operations, and help desk strategy. I am passionate about creating and mentoring high-performing teams that deliver exceptional customer service and measurable business value.Throughout my career, I’ve driven results by implementing process improvements, increasing service quality, reducing operational costs, and enhancing user satisfaction. My approach is grounded in ITIL best practices, and I have extensive experience in incident, problem, change, and configuration management, as well as vendor and business relationship management.I thrive on challenge, collaboration, and continuous learning—and I’m always seeking new ways to innovate and grow in an ever-evolving technology landscape.

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