Jim Gomez
IT Support | ITIL, Process Improvement
- Role
- Senior Director, Infrastructure and Operations at Tandigm Health
- Location
- Bristol, PA, US
- LinkedIn followers
- 500 followers
About Jim Gomez
With over 30 years of experience in the IT field—including leadership roles in large, integrated healthcare systems—I bring deep expertise in service management, end-user support, infrastructure operations, and help desk strategy. I am passionate about creating and mentoring high-performing teams that deliver exceptional customer service and measurable business value.Throughout my career, I’ve driven results by implementing process improvements, increasing service quality, reducing operational costs, and enhancing user satisfaction. My approach is grounded in ITIL best practices, and I have extensive experience in incident, problem, change, and configuration management, as well as vendor and business relationship management.I thrive on challenge, collaboration, and continuous learning—and I’m always seeking new ways to innovate and grow in an ever-evolving technology landscape.
Experience
Senior Director, Infrastructure and Operations
Jul 2025 — Present · West Conshohocken, PA, US
As the Senior Director of Infrastructure and Operations at Tandigm Health, I lead the strategy, delivery, and continuous improvement of core IT infrastructure and support services that enable high-quality, value-based care for our physician partners and patients. My focus is on building secure, resilient, and scalable technology platforms that align with Tandigm’s mission to transform the healthcare experience.
Education
Saint Peter's Prep
High School Diploma
DeVry University
BS, Technical Management
2004 — 2006
Skills
- Testing
- Sharepoint
- Troubleshooting
- Information Technology
- Process Improvement
- Software Development Life Cycle (Sdlc)
- IT Service Management
- Sap
- Change Management
- Data Center
- Vendor Management
- Program Management
- Remedy
- Call Centers
- System Architecture
- System Deployment
- IT Operations
- Itil
- Cross-Functional Team Leadership
- Disaster Recovery
- Technical Support
- Business Analysis
- Help Desk Support
- Enterprise Software
- Business Process Improvement
- Bmc Remedy
- IT Management
- Incident Management
- Software Documentation
- Sdlc
- Project Management
- IT Strategy
- Leadership
- Management
- IT Hardware Support
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