Jim Flaherty

Data Analytics Student Seeking Promotion at Bank of New York Mellon

Role
Customer Service Technician at BNY
Location
Monroeville, PA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jim Flaherty

Passed Society of Actuaries Exam P in 2017 Passed SOA Exam FM in 2018 Passed SOA Exam IFM in 2019 Bachelor\'s and Master\'s degrees in engineering and experience in multiple industries. Specialties: Microsoft Office, C, HTML, Oracle, XML, Java, AutoCAD, MATLAB, scanning and data entry software, R programming

Experience

  1. Customer Service Technician

    BNY

    Nov 2011 — Present · Pittsburgh, PA, US

    Improved productivity and accuracy by ensuring correct data in ARC scans and deposit tickets• Developed queries to obtain check data in transaction registers• Filed Incident Reports online regarding suspicious activity• Managed time and resources with attention to detail to meet all deadlines for recurring assignments with minimal assistance and oversight• Proactively ensured consistency of filing system, applying problem-solving skills to develop, diagram, and implement new file system• Assisted team by sorting and filing IQ Track printouts and boxing old IQ track files• Trained coworkers on incident reports, foreign items and ARC• Entered data from cash transactions into spreadsheet

Education

  • Robert Morris University

    Master's degree, Data Analytics

  • Community College of Allegheny County

    Computer Science

    2006 — 2006

  • Consulting Solutions

    Computer Science

    2001 — 2001

  • The University of Texas at Austin

    M. S, Electrical and Computer Engineering; solid-state electronics

    2000 — 2003

  • Cistercian Prep School

    High School, High School/Secondary Diplomas and Certificates

    1987 — 1995

  • Trinity University

    B.S, Engineering Science; Electrical Engineering

    1995 — 1999

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Jim Flaherty — Customer Service Technician at BNY in Monroeville, PA, US | Unifers