Jimeque T.
Workday PM/RTE//Program Manager/Scrum Master/ Product Manager/ Agile coach/ Corporate Trainer/ Cloud Administrator
- Role
- Servicenow Developer Business Analyst at ServiceNow
- Location
- Miami Beach, FL, US
- LinkedIn followers
- 500 followers
About Jimeque T.
With over 20 years of experience in project management, Agile methodologies, and DevOps…
Experience
Servicenow Developer Business Analyst
Sep 2024 — Present
Implemented and customized ServiceNow modules (Incident, Change, Knowledge, Service Catalog) improving process automation and reducing manual work by 30%.Partnered with business stakeholders to capture requirements and translate them into technical solutions, accelerating delivery of key enhancements.Developed workflows, scripts, and integrations with third-party systems, streamlining operations and ensuring data accuracy.Produced real-time dashboards and reports enabling leadership to track KPIs and make data-driven decisions.Facilitated Agile ceremonies across distributed teams, improving sprint predictability and backlog readiness.Created documentation, test scripts, and training materials, driving faster adoption and minimizing support tickets.Collaborated with QA to execute UAT and regression testing, ensuring releases were delivered on time and defect-free.
Education
College of Staten Island
Bachelors Degree, Women's Studies
1989 — 1994
Touro College
Masters Degree in Special Education, Special Education
2003 — 2004
Colorado Technical University
Masters of Information Systems Security Project Management, Management Information Systems, General Project Management
2005 — 2007
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