Mara Jimenez

About Mara Jimenez

District/ Area Manager / Client Success Manager / Account Development Manager with over 10 years of experience in aesthetics, wellness, and luxury goods. Email: the past years, I have consistently exceeded company expectations while working at SmileDirectClub. I am passionate about delivering exceptional customer service, which is reflected in both my business results and the long-lasting relationships I have built with our clients, both internal and external.In my management career, and as an Account Development Manager I have been responsible for overseeing all day-to-day operations, ensuring compliance with health and client satisfaction, addressing a wide range of customer inquiries, and measuring staff performance against established targets.I have built a multicultural team, developed retention and objective plans for both stores and clients, and established a strong and productive organization through selective hiring, training, and ongoing relationship development.CORE COMPETENCIES: Business development Sales StrategyBusiness planning Sales Training Sales Management New customers acquisition Business Relationships Delegation skills Strategic planning abilities Hiring, training & developmentCollaboration & and motivation skills Brand management Analysis skills Team leadershipStrong communication skillsGood people skillsACCOMPLISHMENTS- Worked in the company\'s expansions opening new locations in Los Angeles & and the Texas markets, for SmileDirectClub and Milan Laser Hair removal-Achieved sales goal penetration consistently over the year-During my career with COACH, I received the Mentor and Leadership award for 4 consecutive years taking my career to multiple promotions.Contact me at m••••••@gmail.com for any District / Regional Management

Experience

1. Retail Director

   Chevignon Us

   Apr 2025 — Present · US

   Core ResponsibilitiesStrategic Brand Launch & Business Development:Operational & Systems Management:Spearheaded the brand\'s entry into the U.S. market, from initial market analysis tothe successful launch of flagship locations.•Developed and executed a comprehensive go-to-market strategy, including fulloperational setup and launch.•Oversaw the selection, installation, and integration of multiple operationalplatforms, including point-of-sale (POS) systems, payroll, and logistics software.•Established and optimized all store procedures and protocols, from inventorymanagement to daily operations, to ensure efficiency and profitability.•Built the brand\'s U.S. retail team from the ground up by leading the end-to-endrecruitment, hiring, and onboarding process for all staff.•Developed and implemented training programs to ensure a high level of productknowledge and customer service across the team.• Fostered a strong, high-performance culture aligned with the brand\'s core values.Led and developed team of district associates and oversaw creation of districtspecific plans.

Education

• CEDA

  Fashion/Apparel Design

  1998 — 1999

• UTBE

  Master Aesthetician/Esthetician

  1997 — 1999

Skills

• Loss Prevention
• Visual Merchandising
• Sales
• Outlook
• Management
• Team Building
• Microsoft Word
• Apparel
• Store Management
• Hiring
• Retail Sales
• Retail
• Leadership
• Driving Results
• Store Operations
• Customer Service
• Recruiting
• Microsoft Excel
• Merchandise Planning
• Clienteling
• Training
• Budgets
• Strategic Planning
• Merchandising
• Luxury Goods
• Associate Development
• Inventory Management
• Inventory Control
• Time Management
• Fashion