Jimena J. Boulos

Experience

1. Account Manager Mia 1366

   LSG Sky Chefs

   Mar 2023 — Present · Miami, FL, US

   To act as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer’s requests such as coordinating and directing menu presentations•Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC and the airline•Ensure accurate billing and provisioning to the airline•Maintain daily par levels and inventory control in accordance with customer standards•Ensure equipment inventory is taken in a timely and accurate manner•Ensure the on time departure of all flights using catering guidelines•Support the respective departments regarding all airline cycle changes•Monitor and ensure compliance with customer specifications and equipment, policies and procedures FDA, HACCP in cooperation with the responsible Quality Manager•Maintain customer specifications and monitor changes and ensure it is taken into account in each department•Coordinate and participate in all CSC evaluations by the customer and communicate feedback to all department Managers and ensure timely response.•Monitor and ensure CSC compliance with the airlines safety expectations•Develop, document and maintain flight attendant comment and delay database•Support the Executive chef in menu presentations as needed•Coordinate Chefs tables and track quality scores and participate in special customer projects•Ensure that the area of responsibility is properly organized, staffed and directed•Guide, motivate and develop the subordinate employees within the Human Resources Policy•Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team•Make the company\'s values and management principles live in the department(s)•Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Education

• Santa Fe College

  Associate of Arts (AA)

  2006 — 2008

• University of Florida

  B.S.

  2009 — 2011

• Colegio Internacional De Carabobo

  High School Diploma

  1993 — 2006