Jim Daniel
Sr. Principal Solution Consultant @ Genesys Cloud Services | Genesys Cloud Certified
- Role
- Sr Principal Solution Consultant at Genesys
- Location
- Oxnard, CA, US
- LinkedIn followers
- 500 followers
About Jim Daniel
Helping organizations transform and revolutionize customer engagement with innovative Agentic and AI powered solutions. As a Senior Principal Solution Consultant with over 13 years at Genesys, the focus is on empowering enterprises to enhance their contact center operations. By collaborating on solution discoveries, our team demonstrates the value of seamless integration across voice, digital channels, AI, and analytics to drive customer satisfaction and operational efficiency through experience orchestration.With expertise in Agentic AI-driven solutions, cloud migration, and advanced contact routing, efforts are directed at helping businesses achieve digital transformation. By facilitating the adoption of scalable cloud platforms and aligning legacy systems with modern environments, the mission is to optimize processes, leverage automation and deliver measurable business outcomes. Dedicated to fostering collaboration, innovation, and growth across organizations, the goal is to align technology with strategic objectives.
Experience
Sr Principal Solution Consultant
Jun 2019 — Present
Education
Park University
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
1998 — 1999
Wichita State University
Marketing, Economics
Skills
- Caas Io
- Mobile Technology
- Ivr
- Social Customer Service
- Vendor Management
- Sales Enablement
- Genesys
- Cisco Applications
- Solution Selling
- Problem Solving
- Cloud Applications
- Acd
- Customer Interaction Center Cic
- Business Alliances
- Business Intelligence
- Enterprise Software
- Contact Center Integrations
- Solution Architecture
- Avaya Aura Applications
- Software as a Service (Saas)
- Workforce Optimization Wfo
- Wan
- Product Management
- Genesys Framework
- Saas
- Go-to-Market Strategy
- Aspect Applications
- Mpls
- Voip
- Channel Partners
- Strategic Partnerships
- Sip Trunking
- Telecommunications
- Contact Centers
- Siemens Applications
- Managed Services
- Product Lifecycle Management
- Integration
- Amazon Web Services (Aws)
- Crm
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