Jim Combs
VP, Experience Strategy & Research at Human Spark
- Role
- VP, Experience Strategy & Research at Human Spark
- Location
- Decatur, GA, US
- LinkedIn followers
- 500 followers
About Jim Combs
Executive experience designer developing and integrating digital and traditional brands, products, services, and marketing for global Fortune companies • Strategy-minded, data-driven, big picture thinker with a passion for innovation, client success, excellent customer experience, brand loyalty, and consumer/brand dialogue • Comfortable with large-scale initiatives and negotiated contracts beyond $10M • Proven communicator, executive facilitator, and inspiring leader for teams numbering up to 70 • Career focus on entertainment, healthcare, retail, telecom, and hospitality • Specific expertise in the identification, analysis, and understanding of consumer behaviors across entire customer experience lifecycle, development of marketing strategy and planning necessary to influence or take advantage of those consumer behaviors, and the measurement of those behaviors using qualitative and quantitative means • Dual citizenship (USA/Ireland-EU)
Experience
VP, Experience Strategy & Research
Dec 2018 — Present · Atlanta, GA, US
Award-winning service, product, experiential, and story-telling designer, researcher, and business/marketing strategist for global Fortune 500 companies including Philips Healthcare, Kimball International, 3M, Cox Automotive, and UCB.Works with an amazing team of visual, verbal, and observational colleagues while collaborating directly with senior-level clients to accomplish great things.Specialist in design thinking methods and facilitation, B2C and B2B consumer experience strategy, voice-of-the-customer, 1st and 3rd party consumer research and analysis, brand and marketing activation, product/service design and innovation, value proposition development, journey mapping, persona development, animation scriptwriting and production.
Education
New York University
MPS, Interactive Telecommunications
Real World Studios - Box, UK
Master Class, Audio Production
Mix With The Masters - Paris, France
Master Class, Audio Production
University of Oklahoma
BAS, Journalism: Radio, TV, Film
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