Jim Carroll

Ticket Sales & Gmr Operations Manager @Tampa Bay Buccaneers

Tampa, FL, US

I am a hospitality and operations leader with 14+ years of experience elevating premium guest experiences, managing large-scale events, and driving operational excellence within the NFL.As the Ticket Sales & GMR Operations Manager for the Tampa Bay Buccaneers, I oversee cross-departmental operations, major guest experience systems, Salesforce CRM optimization, and the training and performance of both full-time staff and 140+ gameday employees. My work is centered on building seamless, guest-first experiences through strong leadership, meticulous event execution, and an unwavering commitment to service excellence.Throughout my tenure, the Buccaneers have been voted #1 in Customer Service Experience Satisfaction among Season Pass Members in 11 of the past 13 seasons, according to the NFL’s annual Voice of the Fan report. This distinction reflects the service culture and operational standards I’ve helped foster across the organization — grounded in empathy, hospitality, responsiveness, and premium-level attention to detail.My expertise spans:• Premium & VIP Experience Management• Multi-Day Event Operations• Hospitality Strategy & Creative Production• Cross-Functional Leadership• CRM & Guest Management Systems• Staff Leadership & Culture Building• Large-Scale Logistics & Venue Readiness• Guest-First Service ExcellenceI thrive in fast-paced environments where operational clarity, poise under pressure, and exceptional hospitality matter most.

Flagler College

Bachelor of Arts, Sport Management