Jim Caldwell

About Jim Caldwell

A Good Relationship Starts with Good Communication ~I am a highly skilled and recognized team and project leader, with 15+ years of experience creating and managing business development and operational strategies. I have specialized in partnering with some large, complex global brands, to help them interact with their customers across multiple marketing channels – email, digital and direct mail as well as helping other companies streamline their mailing operations to increase profits and reduce costs. Using exceptional service delivery and account management, I engage with clients and devise well thought out plans to implement impactful solutions to customers. This outstanding and adaptable service, along with the ability to resolve client delivery issues and provide seamless quality assurance of client deliverables has helped me achieve almost 100% customer satisfaction and retention rates. I also specialize in collaborative and influential leadership and mentoring, strategically guiding individuals and teams, with experience in formulating career goals and growth and the overall performance management process.My Strengths are: Being highly proactive Calm and tactful communication, but always effective – whether it be with internal or external partners. You are how you communicate! Management – Project, Account and People Coaching and being adaptable Social Media – LinkedIn, X/Twitter, Instagram and Facebook Efficient and detail oriented Consultative and responsive – I will follow up with you! Email, digital and direct marketing – multi channel marketing data strategies and omni-view solutions.~ Dream Big, Work Hard, Stay Focused & Surround Yourself with Good People ~

Experience

1. Renewals Manager

   Adaptigent

   Mar 2026 — Present

Education

• State University of New York at Oswego

  Bachelor’s Degree