Jim Broshar

About Jim Broshar

I\'m an accomplished, enthusiastic, customer-centric Software QA manager with extensive experience influencing and collaborating globally with cross-functional teams to advance product, development, finance, and PMO initiatives. I have a proven record of achieving operational excellence by delivering technical enhancements to improve functionally, grow user base, and increase customer retention and satisfaction. I strive to act as an authentic Servant Leader & mentor, known for championing QA and customer care orgs across disciplines and identifying diverse top-tier talent and building high-performance teams. I\'m an analytically-minded researcher with a reputation for learning quickly and assembling disparate sources of information into a cohesive picture to form and execute solutions. I\'m very comfortable communicating to a wide variety of audiences, from one-on-one dialogues to presentations to large audiences. I\'m often called on to break down technical challenges into terms comprehensible to tech and non-tech teams alike. I\'m fluent in Spanish and fairly conversational in French & Portuguese. Key accomplishments in my last role include: • Brought 40+ applications into accessibility compliance • Created & launched 20-week training course for 200 QA testers • INDUSTRY EXPERTISE: Financial, Fintech, Telecommunications My ideal roles are ones that require leading teams through changes of culture, scale, or technical adaptation. Change and growth without losing the heart of a company\'s culture. If you\'re looking for a fresh perspective, please feel free to contact me.

Experience

1. Manager, Quality Assurance Engineering

   Workday

   Jan 2022 — Present · US

   Manage a team of Quality Assurance Engineers specializing in the functional and manual testing for the Workforce Compensation area. Implementation of QA policies and processes in line with Workday\'s product development methodology and standards. Engage in release planning and grooming; while allocating and prioritizing QA resources. Partner with managers across Development, Product Management and QA on the timely delivery and testing of quality functionality to customers. Define quality metrics to measure and communicate success. Grow and lead team members in terms of mentoring, training and objective setting. Guide performance management, career progression and personal development. Drive the recruiting and on-boarding of new team members. Instill a sense of customer advocacy in testing functionality across the team. Champion Workday values and diversity through our VIBE strategy - Value Inclusion, Belonging and Equity.

Education

• Golden Gate University

  MBA, Management

• San Francisco Comedy College

  Showcase performer, Standup Comedy

  2013 — 2013

• University of California, Berkeley

  B.A. Liberal Arts,, Spanish Literature