Jim Blum

About Jim Blum

As Chief Operating Officer at Dialpad, Jim drives the company\'s operational excellence and scales its global go-to-market engine. A proven operating executive, Jim specializes in transforming complex business challenges into scalable, data-driven operating systems that generate profitable growth and capitalize on market transitions. With over two decades of experience across public, private, and IPO-stage SaaS organizations, he combines rigorous operational discipline, deep financial acumen, and high-velocity sales strategy to provide executive teams with the clarity and execution required for rapid scale.Before joining Dialpad, Jim held senior leadership roles at leading technology companies including Zoom, Sprinklr, Akamai, and Cisco. He also holds an MBA in Operations Management and a B.S. in Business Finance from Virginia Tech. Specialties: Revenue Operations • Go-To-Market Strategy • Forecasting & Pipeline Management • CRM Strategy (Salesforce) • Territory Planning • Quota Setting • Revenue Analytics • GTM Process Design • Data-Driven Decision Making • Executive Reporting • Sales Enablement Alignment • Cross-Functional Leadership • Change Management • Tech Stack Optimization • Commercial Strategy • RevOps Org Design • AI in GTM • Revenue Intelligence • Customer Lifecycle Optimization

Experience

1. Chief Operating Officer

   Dialpad

   Dec 2025 — Present

   Chief Operating Officer at Dialpad, focused on operational excellence and scaling global go-to-market engines. With over 20 years of experience across public, private, and IPO-stage SaaS organizations, I specialize in transforming complex business challenges into scalable, data-driven systems that drive profitable growth and market capture.

Education

• Virginia Tech

  MBA, Finance & Operations Management