James Bisordi

About James Bisordi

As SVP of Professional Services at Cloudera, I lead a global organization focused on delivering exceptional customer success, professional services, and training programs that enable businesses to maximize value from Cloudera\'s cutting-edge data and AI platform. By fostering seamless platform adoption, optimizing deployments, and empowering clients with robust education and support, our team ensures measurable outcomes and long-term customer satisfaction. With over four years of leadership at Cloudera and previous expertise in global customer success at Pure Storage, Netapp and other leading technology companies, I specialize in SaaS, Services strategy, and operational transformation. Passionate about driving innovation and business value, my mission is to empower organizations to leverage AI and data insights effectively while maintaining a collaborative and customer-centered approach for sustained growth.

Experience

1. SVP, Professional Services, Training, Customer Adoption and Success at Cloudera

   Cloudera

   Oct 2020 — Present · San Francisco, CA, US

   My role as SVP of Professional Services, Training, Customer Adoption and Success is unequivocally central to Cloudera\'s operational effectiveness and strategic market position. My Global organization is focused on leading these critical functions that bridge the gap between Cloudera\'s innovative data and AI platform and its customers\' ability to derive tangible business value. Through comprehensive professional services that ensure seamless deployment and optimization, robust training programs fostering customer self-sufficiency, and dedicated customer success initiatives that yield measurable outcomes, our Services portfolio ensures that Cloudera\'s clients are not just users, but successful partners in their data and AI journeys. This integrated approach is a key differentiator in a competitive market, reinforcing customer loyalty, driving platform adoption, and ultimately contributing significantly to Cloudera\'s sustained growth and leadership in the enterprise Hybrid data market.

Education

• Saint Mary's College

  B.A., Business Management

  1987 — 1989

Skills

• Sales Operations
• Strategic Leadership
• New Business Development
• Executive Management
• Oracle Applications
• Long-Term Customer Relationships
• Accounts Production
• Big Data
• Operations Management
• Saas
• Senior Executive Leadership
• Global Operations
• World Travel
• Global Business Development
• Executive Coaching
• International Account Management
• Enterprise Services
• Customer Facing Roles
• Crm
• Cloud Computing
• Sap Business Software
• Applications Delivery
• Virtualization
• E-Commerce Consulting
• Automated Software Testing
• Global Delivery
• Sap
• IT Enabled Business Transformation
• Peoplesoft
• Upgrades
• Managing Large Scale Projects
• Strategic Consulting
• Solaris
• Enterprise Software
• Enterprise Architecture
• Global Services
• Sales Funnel Optimization
• Sun
• Key Account Management
• Product Spokesperson