Jim Bendt

Chief Administrative Officer @FRIEND HEALTH

Chicago, IL, US

Friend Health is a Federally Qualified Health Center (FQHC) and HRDI is a Certified Community Behavioral Health Center with a combined 400+ employees, 21 Facilities, and serving over patients annually on the Southside of Chicago.Lead a Shared Services Team including Human Resources, Information Technology, Facilities, Grants Management, Purchasing, Procurement, Strategy Development, and Business Intelligence leadership. Management of 21 Facilities supporting over 400+ employees providing comprehensive medical, behavioral, and dental health services.Chief Administrative Officer: 2023-present Executed transition to a new IT Managed Services Provider, reducing overall costs by 25+% within the first year. Established a new Printing Vendor relationship, resulting in 50% annualized savings. Implemented a new HRIS system, transitioning from ADP to UKG Pro. Implemented for the first time an Asset Management Tracking System. Developed new Provider Productivity Dashboards. Implemented for the first time a Facility Service Request and Management system.Chief Organizational Development Officer: 20••••23 Facilitated the development of 3-year Organizational Strategic Plan. Developed Shared Services infrastructure, resulting in over $1.5M annualized savings. Developed a new Leadership Development program. Implemented Quarterly Leadership Book Program. Exceeded Provider New Hire Targets by 50%, hiring/onboarding 10 new Providers in 12 months. Streamlined Provider Credentialing process, reducing new credentialing process from 90-120 days to less than 60 days.Chief Human Resources Officer: 20••••22 Increased Employee Retention Rates by 10+% year over year. Successfully merged the 2 organization’s HR Functions into one team; resulting in 20+% annualized savings. Implemented Learning Management System and Applicant Tracking System. Implemented Quarterly HR/Operations Leader Collaboration Discussions.