Jim Tsao
Director of Operations at Pabian Law | People Leader | Problem Solver | Team Builder | Customer-focused | Mentor
- Role
- Director of Operations at Pabian Law, Llc
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jim Tsao
I have over 20 years of experience in project management and support operations. I love focusing on the customer and employee experience. I believe happy employees equal happy customers. Having worked in both sales and operations, I understand and have implemented processes that benefit all sides through strong communication, presentation, and cross-functional communication. I value the role data plays in making informed, strategic business decisions while keeping a focus on the client. When I\'m not spending time helping organizations and clients grow, I spend time with my wonderful wife, psychotic cat, and numerous hours hacking away on a golf course. Feel free to connect with me to discuss any or all of the above! I love to chat!
Experience
Director of Operations
Jun 2025 — Present · Framingham, MA, US
Senior leader responsible for the oversight of daily operations to maximize efficiency and profitability. Jim is responsible for developing strategic plans, motivating staff, improving processes, and coordinating with other departments to ensure all operations align with organizational objectives.
Education
The Chubb Institute
Technical Diploma | Computer Networking and Security
Manning School of Business, UMass Lowell
Master of Business Administration (MBA)
University of Massachusetts Lowell
Bachelor of Science Business Administration - BSBA
Massachusetts Bay Community College
Associate of Science - AS
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