Jim Taravella
Executive Director, Member Services at Kaiser Permanente
- Role
- Executive Director Member Services at Kaiser Permanente
- Location
- Duluth, GA, US
- LinkedIn followers
- 500 followers
About Jim Taravella
Senior level director with extensive experience in customer support, customer care solutions and operations management. I am committed to the highest quality standards and have a record of innovation in the areas of customer service, employee engagement and operational excellence. Some of my strengths include leadership, negotiation skills, implementation and integration and the ability to assess trends and identify best practices. I have a Bachelor of Science degree in Finance and special knowledge in Six Sigma methodology. Most recent, I was one of the first recipients of the First Choice Master Bronze certification at DHL and also received the 2007 Service Excellence Award.Specialties: Quality, Training, IVR/Web Utilization, Customer Surveying, Key Account Servicing, Contract Negotiation, Claims Management, Customer Experience.
Experience
Executive Director Member Services
Jun 2015 — Present · Denver, CO, US
Direct and provide strategic leadership and management for the Member Service shared service organization. Establish and implement national standards of performance for customer service delivery and quality and ensure mechanisms are in place to exceed member, purchaser and regulator expectations.
Education
State University of New York - System
Finance
Skills
- Six Sigma
- Employee Engagement
- Negotiation
- Customer Experience
- Contract Negotiation
- Cross-Functional Team Leadership
- Integration
- Process Improvement
- Operational Excellence
- Leadership
- Customer Service
- Vendor Management
- Team Building
- Change Management
- Performance Management
- Business Process Improvement
- Customer Satisfaction
- Training
- Operations Management
- Strategy
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