Jim Steiner
Senior Principal, Customer Success Management - Software Technology - Social Impact Leader - Technology, Non Profit Leadership and Administration
- Role
- Senior Principal, Customer Success Management at Blackbaud
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Principal, Customer Success Management
Mar 2017 — Present · Charlotte, NC, US
Enterprise CSM in software solutions, serving our largest, strategic, enterprise clients. • Identify enterprise customer strategic priorities and expand customers\' tech stack, data analytics, and services via sales and renewals.• Ensure clients achieve optimal results, strategic objectives, desired outcomes to drive ROI with cloud operations/solutions, products, and services engagements via close collaboration with customer support, engineering, product leadership.• Driving successful product adoption, cloud operations, migration, successful renewals, professional/managed services, and client success on all solutions to help them achieve positive outcomes.
Education
Florida State University - College of Business
BS
1988 — 1993
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