Jim Sparks
Retired - Senior Director, Customer Financial Services at Grainger
- Role
- Senior Director, Customer Financial Services at Grainger
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jim Sparks
I am an experience leader in Customer Financial Services that drives financial results, improves the customer experience and focuses on team member development and employee engagement.
Experience
Senior Director, Customer Financial Services
Jan 2007 — Present · Lake Forest, IL, US
Direct the formulation and implementation of sound credit and collections policies in order to advance Company sales performance to a customer base of 2M, achieve dayssales outstanding (DSO) and maintain an acceptable level of bad debt losses. Create policies that are designed to foster earnings growth, enhance customer satisfaction and safeguard the investment of $1.0B in accounts receivable. Responsible for the processing and distribution of printed billing documents, summary billings, and web billing systems per day. Manage a team of 400+ team members that directly handles customer interactions per day in multiple locations. Managed an expense budget of $25M+
Education
The University of Akron
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
1977 — 1981
Skills
- Outlook
- C
- C++
- Editing
- Accounting
- Contract Negotiation
- Team Building
- Windows
- Photoshop
- Html
- Sales
- Process Improvement
- English
- Sales Process
- Business Process Improvement
- Financial Analysis
- Java
- Research
- Customer Service
- Teaching
- Sap
- Account Management
- Team Leadership
- Business Development
- Negotiation
- Access
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