Jim Silvestri
Voice Lead at AmeriHealth Caritas
- Role
- Voice Lead at AmeriHealth Caritas
- Location
- Lumberton, NJ, US
- LinkedIn followers
- 500 followers
Healthcare & Human ServicesView LinkedIn profile
About Jim Silvestri
Telecommunications professional with extensive technical and managerial experience in…
Experience
Voice Lead
Nov 2016 — Present · Philadelphia, PA, US
Education
The College of New Jersey (Formerly Trenton State College)
BS - School of Business
Skills
- Business Process Improvement
- Voip
- Data Center
- Budgets
- Requirements Gathering
- Disaster Recovery
- Integration
- Telecommunications Management
- Avaya
- Leadership
- Networking
- Process Improvement
- Contact Centers
- Vector Design
- Business Analysis
- Requirements Analysis
- Ivr
- Management
- Unified Communications
- Visio
- Program Management
- Telecommunications
- Analysis
- Call Centers
- Software Development Life Cycle (Sdlc)
- Call Center
- Voice Mail
- Sdlc
- Information Technology
- IT Strategy
- Project Management
- Troubleshooting
- Strategic Planning
- Training
- Vendor Management
- Call Center Architecture
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