Jim Sansom

About Jim Sansom

Providing world class service to Cyara customers. Building strong relationships with new…

Experience

1. Lead Technical Account Manager - Nice Cx

   NiCE

   Aug 2025 — Present

   As a Lead Technical Account Manager, I have a passion for delivering exceptional customer outcomes. I specialize in managing complex, high-value accounts, resolving the most challenging technical issues, and driving long-term customer success and loyalty. With proven skills in advanced troubleshooting, analytics, and customer communication, I help organizations expand their use of technology, overcome obstacles, and achieve measurable business impact. My role bridges technical resolution and strategic account management, ensuring customers not only succeed with our solutions but also serve as strong references for future growth.

Education

• Hillsborough College

  Computer Science

  1989 — 1991

Skills

• Ivr
• Cloud Computing
• Vendor Management
• Sales Engineering
• Integration
• Unified Messaging
• Avaya
• Workforce Management
• Unified Communications
• Tcp/Ip
• Customer Satisfaction
• Call Center
• System Deployment
• Telephony
• Professional Services
• Voip
• Data Center
• Avaya Products
• Contact Centers
• Ip Pbx
• Internet Protocol Suite (Tcp/Ip)
• Sip
• Telecommunications
• Contact Centre
• Acd
• Troubleshooting
• Call Centers
• Ip
• Genesys
• Cti
• Uc
• Pbx
• Project Management
• Windows
• Internet Protocol (Ip)
• Technical Support
• Call Logging