Jim Rogers

Digital Products Specialist @Builders FirstSource

Portland, OR, US

Digital Products Specialist with Builders FirstSource with the Field Support Center.Driving commercialization of the BFS digital tools to support growth in collaboration with the market’s sales team and in line with assigned quarterly sales quotas set in the annual operating plan.Staying current on industry trends and challenges; you will be expected to become recognized as a Subject Matter Expert in building materials and digital tools and use this knowledge to add value to Paradigm/ BFS customers.Conducting seminars, educational sessions and training for both internal employees and external customers.Providing communication around progress of adoption and new initiatives, beginning with internal implementation process.Providing training of the portal for both existing and new customers and providing the initial point of contact for troubleshooting.Serving as a pivotal resource for assisting our customers with configuration, testing, training, and issue resolution in collaboration with customer success.Maximizing customer satisfaction of digital tools and ensuring that the system is configured to meet their needs. This will include ongoing support and maintenance of a customer’s configuration to ensure our system evolves as their business needs evolve.

Oregon State University

Bachelor of Science (B.S.), Forest Products

Oregon State University

Certificate, Business - Procurement and Contract Management

Oregon State University

Master's Degree, Wood Science and Engineering