Jim R.
Sr. Director of Desktop Customer Program Management
- Role
- Sr Director of Desktop Customer Program Management (Oem & Channel) at NVIDIA
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Jim R.
Global customer program management leader with expertise in small and large firms, including NVIDIA, Gateway Computers and various CEMs. Extensive background in full cradle to grave product life-cycle design and development of critical business applications. Developed and integrated methodologies and systems to improve processes for increased revenue generation. Industry experience includes contract electronic manufacturing, OEM & Channel computer and graphic cards / AIO / SFF manufacturing. Manage customer escalations and drive resolutions to closure.• Assisted in creating and executed new product launch strategy for NVIDIA, increasing competitive advantage.• Instituted manufacturing instruction process for Universal Electronics, reducing yield losses 80%.• Overhauled organizational structure, re-energizing DT customer program management group for NVIDIA.• Increased revenues of existing clients 25%, instituting cradle to grave program management at ESI.• Developed and implemented new product introduction (NPI) lifecycle process for Gateway.• Granted European patent for “wireless tablet PC” during tenure with Gateway.Key Skills: Leading high-performance organizations to deliver strong bottom-line results. Driving organizational change and improvement. Working effectively with matrixed business units, customers, development teams and vendors, to establish and maintain high level of product and service standards.Specialties: Account Management / Reorganization / Process Improvement / International / Quality / P&L / Cost Control / New Product Development / Project Management / ISO
Experience
Sr Director of Desktop Customer Program Management (Oem & Channel)
Oct 2014 — Present · HQ in Santa Clara, SD
Global Team building / leadership / management (US, APAC, EMEA). Escalation management. Cradle to Grave program management, process development / implementation, training, and Customer Program Management responsibilities for NVIDIA\'s DT Graphic Cards / AIO / SFF products for OEM & Channel businesses
Education
Stanford University Graduate School of Business
Management Leadership Training (No Degree), MBA Executive Program - No MBA
2007 — 2008
Morain Park Technical College of Fond du Lac
AA, Computer Science
1986 — 1988
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