James Orr
Staff Technical Program Manager at ServiceNow – The Enterprise Cloud Company
- Role
- Staff Technical Program Manager at ServiceNow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About James Orr
Skilled Business Program Manager with extensive experience leading technical project delivery, site reliability operations, and software development/release management initiatives. Skilled in Partner Management, Go-to-market Strategy, Mobile Applications, Professional Services, and Management. Strong business development professional with a Master of Business Administration (M.B.A.) focused in Information Technology Management from Western Governors University. Heavy recent focus on Azure-based cloud operations and infrastructure transformation. Skilled at applying managerial/technical expertise to bring large-scale global projects to completion under difficult deadlines and to achieve ambitious day-to-day service metrics related to site availability, reliability, and performance. Additional strengths in cross-group, cross-functional collaboration and managing relationships with internal/external stakeholders to ensure alignment of technical solutions with business requirements. Acknowledged by executive teams for possessing both hands-on technology expertise, as well as the ability to grasp the big picture and anticipate/resolve potential project challenges before they reach critical stage. Areas of expertise include: • Technology Roadmap Development & Strategic Planning • Distributed Systems Architecture & Infrastructure Design • Software Development Lifecycle (SDLC) & DevOps Knowledge • Process Improvement, Streamlining & Automation • Engineering Vendor Management & Acquisition • Outsourcing, Managed Services & SLA Management • Budgeting, Financial Planning & Resource Allocation • SOX, IT Auditing, GDPR, & Regulatory Compliance • Certified ScrumMaster®
Experience
Staff Technical Program Manager
Jan 2022 — Present · Kirkland, WA, US
Education
Western Governors University
Master of Business Administration (M.B.A.)
Washington State University
Bachelors of Arts
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