Jim Mistretta
Senior Disaster Program Manager at American Red Cross
- Role
- Senior Disaster Program Manager Disaster Program Manager at American Red Cross
- Location
- Lexington, KY, US
- LinkedIn followers
- 500 followers
About Jim Mistretta
Experienced emergency management professional with an exemplary record of strong…
Experience
Senior Disaster Program Manager Disaster Program Manager
Jan 2019 — Present · KY, US
Directed disaster services programs across 117 counties, leading a remote team of Disaster ProgramManagers, Specialists and over 300 volunteers- Conducted a detailed analysis of training and engagement data leading to the development of a multiyear training plan, new onboarding processes, inclusive mentorship programs and ongoing monitoring resulting in a 98% new-volunteer engagement rate and a 10% increase in net promoter score (NPS)- Developed strategies in support of effective service delivery during regional flooding, tornadoes,multifamily fires; single family fires and other disaster events. Response rates improved 136% for homefires and almost 200% for overall responses as a result of coordinated efforts with government,corporate, education and non-profit partners- Training focus on mass care services, damage assessment and recovery casework ensureduninterrupted service delivery during the pandemic and beyond in response to local disasters, includingover 1300 home fires annually, widespread flooding impacting over homes in eastern Kentucky,and the December 2021 western Kentucky tornadoes, while also supporting national level responseoperations- Selected to lead during multiple national and regional level disaster operations to include serving asDirector or relief operations, Assistant Director (AD) of Operations, AD of Information and Planning, ADof Logistics and Government Operations Manager- Coordinated with the Federal Emergency Management Agency (FEMA), Volunteer Organizations Activein Disaster (VOAD), partners, and state and local officials during multiple large-scale disasters, ensuringeffective communication and resource allocation.
Skills
- Digital Printing
- Graphics
- Pre-Press
- Banners
- Flyers
- Direct Mail
- Layout
- Graphic Design
- Brochures
- Packaging
- Business Cards
- Posters
- Logo Design
- Corporate Identity
- Adobe Acrobat
- Customer Service
- Advertising
- Sales
- Marketing
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