Jim McManus
Product & service designer and story teller. I help engineers deliver software and services that people can use and rely on.
- Role
- Principle Product Owner at Comcast
- Location
- Swarthmore, PA, US
- LinkedIn followers
- 500 followers
About Jim McManus
A creative, customer-focused, and business oriented problem solver with a consistent track record of success designing, planning, and deploying new and improved services. Thirty years of experience directly supporting all facets of the commercial Managed IT Services business. Demonstrated ability to identify, articulate, and communicate service and system requirements that balance customer value with business priorities and realities.• Service Strategy & Design• Global Technology Deployment• Lean & Agile Process Design• Service Product Development & Marketing• ITSM/ITIL Implementation• Technology Architecture & Integration• Design & Systems Thinking• Partner Service Integration
Experience
Principle Product Owner
Sep 2018 — Present · Philadelphia, PA, US
Education
Delaware County Community College
MIS, Database, and Programming Coursework
1993 — 2003
Art Institute of Philadelphia
Graphic Design
1992 — 1993
Skills
- Data Center
- Product Marketing
- Analysis
- Managed Services
- Software as a Service (Saas)
- Integration
- Capacity Planning
- Professional Services
- Storage
- Service Delivery
- Business Analysis
- Disaster Recovery
- Cloud Computing
- Saas
- Product Management
- Itil
- Virtualization
- IT Service Management
- Enterprise Software
- Vendor Management
- Solution Architecture
- Business Continuity
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