Jim

About Jim

Experienced UX leader focused on crafting elegant, compelling experiences across enterprise platforms through robust user research, design sprints, prototypes, and design systems.

Experience

1. Senior Design Manager

   Capital One

   Mar 2020 — Present

   Design lead for digital payment experiences with a demonstrated history of delivering intuitive products across mobile, web, email/SMS/push, and internal tools.Manages a team of designers and coordinates with researchers and content designers to uncover customer needs and translate them into enriching digital experiences.Collaborates with product and engineering managers to set the product strategy and roadmap, then works with designers and agile teams to execute and meet OKRs. Plans and champions new features that shape our larger design strategy; works with senior design leadership to prioritize enhancements in the portfolio.Creates high-fidelity design concepts that establish an 18+ month vision for the product.Builds and leads successful design teams by coaching through design execution, strategy, research, and analysis. Elevates my team of designers by championing their work and identifying growth opportunities.Establishes an environment of collaboration, authenticity, healthy critique, and actionable feedback.Conducts research studies to discover customer needs and opportunities through jobs-to-be-done analysis, surveys, behavioral interviews, and Kano analysis. Experiments and iterates on designs through human-centered research, including tree tests, card sorts, and usability tests.Drives consistency in the experience through adoption and contribution to design systems, best practices, and guidelines; collaborates with related teams to ensure consistency.Facilitates design sprints and other workshops with cross-functional partners to create alignment on complex problems.Analyzes competitor experiences to identify opportunities to create differentiating products for our customers and give us an edge in the market.

Education

• University of Virginia

  Bachelor's degree, Systems and Information Engineering

  2001 — 2005

Skills

• Invision
• Management
• Icon Design
• Adobe Illustrator
• Concept Development
• Team Facilitation
• User Research
• User Interface Design
• Sketch App
• Lean UX
• User Experience Design
• Page Layout
• Strategic Planning
• Branding & Identity
• Creative Strategy
• Usability Testing
• Agile Web Development
• Principle
• Information Architecture
• Design Systems
• Axure Rp
• Web Design