Jim King
Sr Director Technology Service Center @Northwestern Mutual
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2017 — Present
Sr Director Technology Service Center @Northwestern Mutual
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I have the fortunate opportunity to drive positive change through our help desk, desktop support and security operations teams. We\'ve set the bar on our services and driving excellent customer support. I am proud to be a part of the Technology Customer Success organization.
EDUCATION
2003 — 2010
College of Lake County
Associate of Arts (AA), Business Administration
SKILLS
ManagementRisk ManagementProgram ManagementTechnical SupportCrisis ManagementVulnerability AssessmentMajor Incident ManagementBusiness AnalysisInformation SecurityLeadershipHelp Desk SupportSecurity AuditsPeople ManagementSlaNocChange ManagementProcess ImprovementVendor ManagementPhysical SecurityIncident ManagementDisaster RecoverySoftware DocumentationGovernanceSecurity ManagementItilData CenterRisk AssessmentOutsourcingBusiness Continuity PlanningCoaching & MentoringIT OperationsBusiness ContinuitySecurity Incident ResponseVisioService Desk ManagementBusiness Process ImprovementIT StrategyOperations ManagementIT ManagementSecurity
ABOUT JIM KING
Results-oriented leader with strength in people management, service desk, desktop…
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