Jim King
- Role
- Sr Director Technology Service Center at Northwestern Mutual
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jim King
Results-oriented leader with strength in people management, service desk, desktop…
Experience
Sr Director Technology Service Center
Mar 2017 — Present
I have the fortunate opportunity to drive positive change through our help desk, desktop support and security operations teams. We\'ve set the bar on our services and driving excellent customer support. I am proud to be a part of the Technology Customer Success organization.
Education
College of Lake County
Associate of Arts (AA), Business Administration
2003 — 2010
Skills
- Management
- Risk Management
- Program Management
- Technical Support
- Crisis Management
- Vulnerability Assessment
- Major Incident Management
- Business Analysis
- Information Security
- Leadership
- Help Desk Support
- Security Audits
- People Management
- Sla
- Noc
- Change Management
- Process Improvement
- Vendor Management
- Physical Security
- Incident Management
- Disaster Recovery
- Software Documentation
- Governance
- Security Management
- Itil
- Data Center
- Risk Assessment
- Outsourcing
- Business Continuity Planning
- Coaching & Mentoring
- IT Operations
- Business Continuity
- Security Incident Response
- Visio
- Service Desk Management
- Business Process Improvement
- IT Strategy
- Operations Management
- IT Management
- Security
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