Jim Keene

About Jim Keene

A passion for Leadership, Transformation and Innovation through the integration of technology, business processes and program management in order to deliver a positive customer experience or work experience every day.As a positive leader the 5 most important items I can keep top of mind everyday are• Collaborating and building relationships• Governance frameworks, leading and making decisions• Organizing, planning and managing change• Communicating and presenting information• Executing and delivering business value

Experience

1. Industry Lead Solution Architect - Customer Excellence Group

   ServiceNow

   Jan 2016 — Present

   Providing advise and guidance on digital transformation & business strategy to clients. Trusted as a Program Advisor to assist in clearly defining and conveying strategic program goals and business outcomes across the enterprise. A passionate customer partner enabling value everyday through \"Enterprise Service Management\". Proud to be part of \"Forbes 2018 - Most Innovative Company\". The time is NOW.

Education

• University of Wisconsin-La Crosse

  BS, Information Technology

  1988 — 1992

• Evanta Professional Development Academy

  Professional Development Academy, Organizational Leadership

  2014 — 2015

• University of Wisconsin–Oshkosh

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  1996 — 1998

Skills

• Cross-Functional Team Leadership
• Sdlc
• Data Integration
• Requirements Analysis
• Data Modeling
• Program Management
• Software Development Life Cycle (Sdlc)
• Sap Erp
• Strategic Planning
• Business Process
• Integration
• Business Intelligence
• Business Objects
• Management
• Visio
• Business Process Improvement
• IT Strategy
• Master Data Management
• Leadership
• Enterprise Resource Planning (Erp)
• Process Improvement
• Business Analysis
• Erp
• Vendor Management
• Project Management
• Data Warehousing
• Sap
• IT Management
• Etl
• Enterprise Architecture