Jim Hetzel
Passionate Sales Engineer | Driving Success Through Innovation and Customer Relationships
- Role
- System Engineer Iii at Trif Technologies Inc
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jim Hetzel
I’m a detail-oriented technology professional with nearly 20 years of experience in IT…
Experience
System Engineer Iii
Sep 2024 — Present · Dallas, TX, US
I have successfully managed and executed end-to-end installation, configuration, diagnostics, and troubleshooting of various network and IT systems, both on-site and remotely. My experience includes deploying and supporting networking infrastructure such as routers, firewalls, VoIP systems, ISP connectivity, DNS, and domain registrants, as well as managing switches, wireless devices, and network cabling. I have also provided comprehensive support for end-user devices, including Windows and macOS PCs, laptops, smartphones, and tablets, while addressing OS-related issues. Additionally, I have deployed and managed a wide range of security solutions, including AV, EDR, XDR, MDR, vulnerability scans, and RMM/SOC services. I am well-versed in server and cloud technologies, including the installation and support of Windows Servers, Exchange, Active Directory, Office 365, and backup/recovery systems. In collaboration with sales teams, I have designed tailored technology solutions, provided project scoping and pricing, and delivered clear proposals to clients. Throughout all projects, I have led the planning and execution process, working closely with engineering teams to ensure timely and cost-effective delivery.
Education
The Ohio State University
Computer Science
1996 — 2000
Massachusetts Institute of Technology
Continuing Education Courses
Skills
- Networking
- Technical Support
- Windows
- Troubleshooting
- System Administration
- Active Directory
- Healthcare
- Windows Server
- Microsoft Sql Server
- Servers
- Help Desk Support
- Computer Hardware
- Customer Service
- Microsoft Office
- Windows 7
- Disaster Recovery
- Team Building
- Management
- Leadership
- Vmware
- Windows Xp
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