Jim Guillaumin
Helping Qualfon maintain financial strength and growth through smarter business decisions and a people first culture
- Role
- Chief Financial Officer at Qualfon
- Location
- Highland Park, MI, US
- LinkedIn followers
- 500 followers
About Jim Guillaumin
Jim has extensive professional experience spanning almost thirty years, making him a valued member of the Qualfon Executive Team. Jim came to Qualfon via the 2017 acquisition of Dialog Direct where he had spent the previous 5 years as Dialog Direct’s CFO. He is a seasoned, results-oriented senior executive with a proven track record in a long list of leadership roles. Jim ensures he’s living the mission every day by being the best BPO and making people’s lives better. Prior to his position at Dialog Direct, Jim served as CFO for several middle-market corporations in multiple industries, including construction, automotive and banking. Jim’s broad experience and expertise in team management is a testament to his ability to work collaboratively.
Experience
Chief Financial Officer
May 2018 — Present · Highland Park, MI, US
In addition to the traditional accounting and finance responsibilities of the CFO role, I’m heavily involved in efficient and strategic operations of the business, sales support, human resources and information technology. Qualfon is a full-service business process outsourcing (BPO) company offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multi-channel customer engagement, and fulfillment. We provide these services through voice, non-voice (email and chat), and back-office services operating in 27 locations in the United States, Philippines, Guyana, Costa Rica, and Mexico.Our mission begins with our people. We are deeply committed to helping our employees grow as individuals—at work and beyond. This allows us to remain the outsourcer of choice for our clients. When we care about our people, they care about you. We offer programs that promote personal development and provide direct support for our employees and their families. Because of this, our employee retention is often twice the industry average. Having highly tenured and highly engaged employees translates to better customer service for our customers. Simply put, when our people come first, it allows us to offer our clients top-ranking, award-winning performance at a lower cost.
Education
Wayne State University
BS, Accounting
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