Jim G.
Training Specialist at Ingersoll Rand
- Role
- Training Specialist at Ingersoll Rand
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jim G.
An experienced training professional responsible for analyzing, designing, developing…
Experience
Training Specialist
Jul 2012 — Present
Lead strategic efforts with service leaders and technical support teams to establish and identify field service technician competency needs and facilitate standardized learning solutions to maximize performance. Conduct Job Task Analysis surveys to identify learning needs. Analyze, design, develop, implement, evaluate, and maintain highly technical training curriculum and online learning solutions to ensure full alignment of business goals, learning objectives, training course standards, and technical accuracy. Deliver and manage apprenticeship programs and strategic learning solutions to develop field service technician technical skills for maximum performance competency and career development.Identify, evaluate, and prioritize new and emerging technologies that drive field service technician learning processes, learning efficiency, and improved customer experience.Audit technical training material, classroom instruction, online learning solutions, and hands-on exercises and provide feedback/coaching to technical trainers for facilitation improvement. Conduct training facilitation workshops and provide direct development and guidance to technical training facilitators.Design and implement evaluation instruments to measure and validate training content, instructional methodology, learning transfer effectiveness, and competency assessment processes and standards for field service technicians. Create reports and dashboard metrics to communicate the credibility and integrity of training programs and results to senior executive leaders.
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