Jim Engel
Applications Strategy Leader, Operations Champion and fighter of fires.
- Role
- Vp- Sr Product Engineering Leader at Synchrony
- Location
- Missoula County, MT, US
- LinkedIn followers
- 500 followers
About Jim Engel
More than 20 years in IT, focusing on operations, management and engineering competencies. Major areas of experience include strategic direction, budget preparation, vendor relationships, and planning and operation of service offerings. • Established reputation of elevating operational excellence, focused on improvement of system availability for large, complex and highly integrated platforms. Proven use of comprehensive ITIL strategies around emerging technologies, people and team development, process improvements, policies and reporting mechanisms to drive operational improvements. • Exemplary problem-solving skills; able to identify problems and implement corrective processes that drive operational improvement. Seen as a leader in driving resolution to complex problems, able to organize resources from multiple engineering and operations groups to drive resolution to complex problems. • An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. • IT Operations Management • Create and identify standards and best practices to prevent issues and to enhance issue detection and service recovery. Drives adoption across the service team • Removes barriers by working with others around a shared need or customer benefit • Able to maintain a broader perspective, and identifies and evaluates opportunities to enhance the business through cross-group collaboration • Understands business objectives and plans accordingly. Critically reviews multiple plans and adjusts as needed. Proactively communicates and addresses necessary trade-offs • Coaches teams and mentors others in planning, organizing and coordinating their work • Knowledge of IVR, Avaya, Aspect, Nortel, Windows Server, Data and Voice networks, Carriers, Call Routing, Trunking,
Experience
Vp- Sr Product Engineering Leader
Mar 2015 — Present
Responsible for Companies Voice and Chat applications strategy• Manage multiple teams with a global footprint
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