Jim Dama

About Jim Dama

Decisive, result-driven, and innovative commercial leader with an established record for…

Experience

1. Vice President of Operational Efficiency

   Navitus Health Solutions

   Mar 2025 — Present · Madison, WI, US

   Driving measurable results in cost savings, customer experience, and operational excellence. As Vice President of Operational Efficiency at Navitus Health Solutions, I lead cross-functional teams to streamline operations, enhance member and client satisfaction, and embed a culture of continuous improvement across the enterprise. My role encompasses oversight of five critical functions:Enterprise Project Management Office (EPMO): Governance and on-time, on-budget delivery of capital projects totaling $39 million in budgeted spend.CX/DX (Client & Member Experience): Oversight of the overall member and client experience, including management and enhancement of customer-facing resources such as client and member portals.Workforce Management: Leadership of the team that forecasts, schedules, and manages performance for three customer care call centers.Vendor Relationship Management: Building and maturing a function to improve performance and drive cost savings across vendors engaged by Navitus.Continuous Improvement: Driving a culture of operational excellence through focused project delivery led by Master Black Belt Lean Six Sigma practitioners.

Education

• University of Wisconsin-Madison

  BS

  1994 — 1998

Skills

• Sales Operations
• New Business Development
• Endocrinology
• Pharmaceutical Industry
• Healthcare
• Pharmaceutical Sales
• Managed Care
• Salesforce Training
• Leadership
• Sales Effectiveness
• Business Strategy
• Sales Management Coaching
• Strategy
• Sales Management
• Account Management
• Cardiology
• Data Analysis
• Product Launch