Jim Cherry
Vice President @ Zurich North America | F&I Claim and Catastrophe Operations
- Role
- Vice President and Head of F & i Claim and Cat Operations at Zurich North America
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jim Cherry
Comprehensive claim leadership spanning personal and commercial auto, F&I, liability, property, and operations with a history of delivering exceptional results in multiple geographic markets. LEAN Six Sigma Yellow Belt trained holding deep experience in process optimization, risk management, vendor management, catastrophe modeling/response, and steering Sarbanes-Oxley (SOX) compliance. Forward thinking leader who leverages data and technology to improve the customer experience and protect loss costs. Hyper-focused on employee engagement and development. Sponsor of Agency/Broker Liaison Strategies and Leadership Development Councils. Market knowledgeable executive who represents ZNA Claim at industry conferences, sales, and underwriting events.
Experience
Vice President and Head of F & i Claim and Cat Operations
Feb 2025 — Present
Retained responsibility for CAT Operations while assuming leadership for the USA based F&I claim department. The F&I Claim team of 120+ FTE provides world class support to our automotive dealer partners and GAP customers. We are a technically savvy team that has a perennial track record of speed, exceptional TNPS/customer feedback, and rapidly reaching the right coverage determination while protecting loss costs.We are blending the right amount of talented team members, with data and analytics, and forward-thinking tech and process optimization to position ZNA F&I Claim to remain the leader in this space for years to come.
Education
SUNY Brockport
Bachelor of Science
Skills
- Leadership
- Auto Claims
- Umbrella Insurance
- Liability
- Liability Analysis
- Commercial Insurance
- Diversity & Inclusion
- Quality Assurance
- Staffing Analysis
- Property Claims
- Casualty
- Budgets
- Process Improvement
- Insurance
- Property Damage
- Workers Compensation
- Claim
- Brokers
- Financial Analysis
- Catastrophe Modeling
- Legal Liability
- Casualty Insurance
- Risk Management
- Commercial Lines
- Property
- Property & Casualty Insurance
- Operations Management
- Agency Relationship Management
- Auditing
- Sox Compliancy
- Training
- General Insurance
- Customer Service
- Subrogation
- Claim Investigation
- Claims Management
- Management
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