Jils Patel
SWE II @ Humana | MCS @ UIUC
- Role
- Software Engineer Ii at Humana
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Jils Patel
Software engineer and graduate student pursuing a Master’s in Computer Science with a…
Experience
Software Engineer Ii
Jan 2025 — Present · Louisville, KY, US
Led development of multiple AI-powered proof-of-concepts (POCs) to enhance member engagement and care management automation.• Developed a conversational AI agent proof-of-concept (POC) using Salesforce Agentforce technology to help care managers automate interactions with members across various healthcare use cases including health risk assessments, check-ins, etc.• Designed and deployed a voice-based AI agent proof-of-concept (POC) capable of calling members, transcribing conversations in real-time, and handling dynamic scenarios. Integrated a live Agent Assist feature that provides real-time call summarization and intelligent responses using Vertex AI, vector search, and Retrieval-Augmented Generation (RAG) connected to a custom knowledge base. Leveraged Google\'s AI capabilities and APIs which include Dialogflow CX, Text-To-Speech Chirp Models, Speech-To-Text, Agent Assist, Vertex AI, Cloud Functions, Cloud Run, and Firebase. Built using Flask web framework with Python, HTML, CSS, JS, Docker, etc. Utilized other external APIs such as Twilio and Dialogflow CX Phone Gateway to handle inbound and outbound calls while providing ability for call companion for text-based conversations.• Delivered AI solutions that reached CTO, CIO, and executive leadership, with projected savings in millions if implemented at scale.• Supported modernization of clinical data infrastructure, contributing to the Oracle to Snowflake migration by identifying and mapping high-impact data tables.• Deployed LLMs (OpenAI, Claude, Gemini, etc.) using Kong API Gateway, enabling internal Humana teams to seamlessly access and integrate Gen AI capabilities.• Enhanced observability across AI platforms by implementing Dynatrace monitoring, including metrics and tracing for clusters.• Currently part of the Enterprise AI Agent Assist Core Team building an enterprise-grade Agent Assist MVP for Humana’s contact centers, leveraging Google Cloud AI technologies to drive efficiency and scalability.
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