Jil Mehta
Technical Support Specialist @Shopify
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WORK HISTORY
Technical Support Specialist @Shopify
Provide technical support for Shopify’s SaaS eCommerce platform, troubleshooting issues related to HTML, CSS, JavaScript, themes, and third-party integrations• Diagnose front-end and platform-related issues using browser developer tools, console logs, and platform behavior analysis• Conduct live screen-share sessions with merchants to investigate and resolve high-impact technical issues• Manage and prioritize multiple support tickets across chat and support channels while meeting SLA requirements• Communicate technical solutions clearly to non-technical merchants through chat, email, screenshots, and walkthroughs• Perform root cause analysis and document solutions to reduce repeat issues and improve customer experience
EDUCATION
Conestoga College
Postgraduate certificate, Information Technology
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Information Technology
ABOUT JIL MEHTA
I’m a Technical Support Specialist at Shopify with a background in web development and a proven track record in delivering high-quality customer and technical support.With experience progressing from Technical Support Advisor to Senior Advisor at Concentrix, I’ve developed strong problem-solving skills, the ability to handle complex technical issues, and a customer-first approach to support. I specialize in diagnosing issues, simplifying technical concepts, and guiding users toward effective solutions.My technical foundation as a Web Developer allows me to better understand system behavior and troubleshoot more efficiently. I have hands-on experience with technologies such as React.js, Node.js.NET Core, and WordPress, which helps me bridge the gap between users and technical systems.Currently, I leverage AI tools and knowledge-based systems to deliver fast, accurate, and scalable support to merchants, while continuously improving documentation and support processes.
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