Jill Szymanowski
Customer Experience Program Manager at Cisco
- Role
- Customer Experience Product Manager at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jill Szymanowski
Versatile, holistic leader with 20+ years of leadership experience driving improvement results in services delivery through people, resource and program management through direct, personalized engagement. Consistently achieved customer satisfaction and alignment, enabled profitability oriented improvements, assured customer retention, enabled deal expansions, and minimized expenses all while optimizing workforce engagement and collaboration.
Experience
Customer Experience Product Manager
Jun 2021 — Present
Product Management for the deliverability of 5 releases and led a proactive tool improvement of Expert Care Services and of the Business Critical Services offer and from October to present, for strategy and design of a Business Critical Services offer collector improvement for the RON (Routing, Optical, Networking) solution. These are supplemental premium service offerings for customers focused on particular outcomes. A combination of Waterfall and Agile methodology is leveraged in this organization.
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