Jill Novosel
Director of Client Success at West Monroe Partners
- Role
- Partner at West Monroe
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Partner
Aug 2005 — Present · Chicago, IL, US
As Director of Client Success and a member of the Executive Team, I lead our firmwide team dedicated to providing education, delivery support, and enhanced operational processes to help our teams improve quality, maximize client value, and manage risk. In my prior position as a consultant with our Customer Experience practice, I led a $12 million engagement consisting of 21 separate initiatives to improve the employee and customer experience for a water utility.
Education
University of Iowa
BS, Mechanical Engineering
1998 — 2001
Skills
- Sdlc
- Management Consulting
- Business Analysis
- Integration
- Project Portfolio Management
- Sharepoint
- Process Improvement
- Knowledge Management
- Professional Services
- Strategy
- IT Strategy
- Business Process Improvement
- Project Management
- Program Management
- Business Intelligence
- Requirements Analysis
- Budgets
- Enterprise Architecture
- Business Process
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