Jill Schnittker

About Jill Schnittker

Having over 15 years of experience in high-profile Operations, Management, and Relationship Building, I have a strong reputation for building successful teams and organizations. My unique advantage is having a broad, strategic view due to my varied and robust leadership experience. I have consistently brought both strategic market-driven focus and tactical direction to the efforts I have led, resulting in strong process improvements and trust-based relationships. I have mastered systematic programs of action through my innovative ideas and proposals. I have dramatically increased revenues by deepening customer relationships through unique, consistent techniques while slashing operational costs and exponentially increasing customer retention. My initiatives have been extremely successful as I always empower excellence. But my intense focus on the customer’s experience has been the cornerstone of my strategy and the key to my success. Multi-Faceted Strategy to Action Leader Customer-Centered Relationship Builder Operational Expertise with Dramatic Results Operational Turnarounds Strategic Vision Project Planning/Management Matchless Work Ethic Margin Expansion Relationship Building Trusted Mentor Entrepreneurial Strategy to Action Key Skills: Creative maximizer of resources • Dynamic mentor and collaborator at all organizational levels • Graceful and persuasive communicator • Strategic thinker creating alternative ways to proceed • Devoted to helping others improve • Easily builds trust to foster business and long-term personal relationships • Unwavering commitment to excellence. senior director of operations / vice president of operations / vp / director / executive director

Experience

1. Senior Director of Provider and Payer Experience (Cx Client Experience)

   Bardavon

   Jan 2023 — Present · Kansas City, MO, US

   Directs a team of 4 Client Experience Managers, 2 Senior PX Directors and 6 PX Managers, responsible for retention of $17M in legacy worker\'s compensation revenues. After December 2022 workforce reorg, has informally filled the vacant role as VP of Provider Experience while maintaining all Director responsibilities. Implemented SoPs, Microsoft Power BI dashboards and daily workflows to maximize daily CX operations. Identified CX ticket automation to save company $50K annually. Spearheads external client retention marketing campaign to Case Managers and Adjusters, increasing referring case managers and adjusters by 69% in Q2 alone. Executive Sponsor for Salesforce/Healthcloud improvements (new client implementation) and 2 proprietary software platforms. Led a 50% departmental Reduction in Force: including full FTE analysis, decision-making and delivery, and large workload reassignment, all while ensuring FTE retention, and KPI excellence.

Education

• Kansas State University

  Bachelor of Arts - BA, Music - Keyboard Studies