Jill Russack

About Jill Russack

With over 18 years of experience in customer success, account management, and leadership development, I am passionate about helping people and organizations achieve their full potential. I am a Co-Active Coach and a Director of Customer Success at PointClickCare, the leading cloud-based care collaboration network in North America. As a Director of Customer Success, I lead a team of customer success managers and specialists to deliver value, satisfaction, and loyalty to our provider customers. I leverage my strengths in people leadership, problem solving, collaboration, and strategic thinking to drive results through strong relationships, effective communication, data-driven insights, and process improvement. I am committed to serving, empowering, and developing others, as well as myself, through a growth mindset and personal accountability. As a Co-Active Coach, I specialize in coaching women who aspire to or are emerging as leaders, guiding them to discover clarity and fulfillment in their roles. My primary focus is supporting them in leading effectively from their current positions and cultivating the necessary skills for future leadership advancement.

Experience

1. Co-active Coach

   Co-Active Training Institute

   Jan 2023 — Present · New York, NY, US

   I specialize in coaching women who aspire to or are emerging as leaders, guiding them to discover clarity and fulfillment in their roles. My primary focus is supporting them in leading effectively from their current positions and cultivating the necessary skills for future leadership advancement. Growth Mindset; Emotional Intelligence (EQ); Accountability; Goal Setting

Education

• Penn State University

  BA, Political Science

  1999 — 2003