Jill Laurent
Funeral Director, Final Event Planner, Good-bye Facilitator, Deathcare Trainer and Encourager of Services for Every Loved One.
- Role
- Head of Training and Development, Licensed Funeral Director at Legacy Funeral Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jill Laurent
With over 15 years in funeral service and trauma intervention, I have built a career centered on compassion, service, and advocacy. My diverse background allows me to connect deeply with those experiencing loss, helping them navigate the ebb and flow of grief with grace and care. I am most passionate about guiding others through this journey, ensuring that every life is honored in a way that is both personal and meaningful. Beyond direct service to families, I bring strong business acumen and a strategic mindset to funeral operations. I have experience managing initiatives across multiple locations, ensuring efficiency, consistency, and excellence in service delivery. I excel in time management, focusing on the often-overlooked details that make memorialization truly special. Calm and steady under pressure, I bring a composed, thoughtful approach to even the most challenging situations while recognizing the importance of self-care to sustain this work. As an advocate for inclusive death care options, I believe in celebrating each individual’s unique story. I look forward to continuing my work in funeral service and trauma intervention, supporting both the families in need and the professionals who serve them.
Experience
Head of Training and Development, Licensed Funeral Director
Feb 2022 — Present · Houston, TX, US
Spearheaded the design and implementation of training programs, both online and in person using various training formats, enhancing staff performance across 160+ funeral and cemetery locations.• Developed and facilitated innovative training modules, including role-plays and assessments, leading to global Company process changes in decedent tracking chain of custody as well as cremation packages to drive down direct cremation cases and increase revenue.• Managed high-impact projects, including client satisfaction surveys and Power BI integration with point-of-sale systems, enhancing financial reporting accuracy, and customer engagement.• Provided actionable insights to senior management using T&D metrics, supporting data-driven business strategies through field travel and observation. • Fostered strong vendor relationships, improving service delivery and resource management.
Education
Commonwealth Institute of Funeral Service
Associate's degree
2017 — 2019
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