Jill Movahedi

About Jill Movahedi

Customer Success leader with 10+ years of experience helping organizations realize measurable value from digital marketing and SaaS platforms.My career has focused on partnering with enterprise and mid-market organizations to drive product adoption, improve digital maturity, and align technology investments with strategic business outcomes. I specialize in guiding customers through the entire lifecycle—from onboarding and implementation through executive strategy alignment, adoption, renewal, and expansion.I’ve worked across the digital experience ecosystem including Adobe Experience Cloud and marketing automation platforms, collaborating closely with Sales, Product, Consulting, and Engineering teams to deliver exceptional customer outcomes.Highlights of my experience include:• Managing enterprise and mid-market customer portfolios totaling $10M+ ARR• Driving 90%+ renewal rates through proactive customer success planning• Leading executive business reviews focused on digital strategy and measurable outcomes• Advising organizations on digital marketing transformation, personalization, and customer data strategy• Orchestrating cross-functional teams to accelerate adoption and reduce customer riskEarlier in my career I led digital marketing technology initiatives that supported global e-commerce and subscription platforms generating over $150M in revenue. This foundation gives me a unique perspective when helping customers connect digital marketing technology to real business growth.I’m passionate about helping customers innovate, grow their digital capabilities, and unlock the full value of their technology investments.In addition, I work with clients through a data-driven lens - the subscription has to garner value and ROI to justify the renewal.I excel at:• Digital Marketing Strategy• Marketing Automation• Customer Success / Customer Experience• Value Realization• Project Management (PMP certified)• Gathering business requirements, turning them into technical requirements, and managing project communication between business stakeholders and software developers,• Design and development of website applications, • Leveraging data in multiple systems via API to build cohesive technology solutions, • Graphic design and visual communication

Experience

1. Customer Success Manager

   101voice

   Nov 2024 — Present

Education

• University of the Pacific - Eberhardt School of Business

  BS, Marketing, Psychology, French

• University of California, Santa Cruz

  Certificate, Graphic Design and Visual Communication