Jill Nolan
- Role
- Night Auditor at Hilton
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
About Jill Nolan
As a results-driven IT Solutions Architect with a passion for optimizing business…
Experience
Night Auditor
Apr 2023 — Present · Tallahassee, FL, US
Arrival Management: Verify credit card information, prevent duplicate reservations, and maintain guest records.\\\\n• Room Optimization: Facilitate efficient housekeeping operations and room availability.\\\\n• Guest Engagement: Deliver friendly greetings and provide comprehensive information on hotel amenities and services.\\\\n• Commercial Support: Document check-ins, investigate room blockages, and coordinate prompt issue resolution.\\\\n• Equipment Management: Ensure proper placement of guest amenities as per requests.\\\\n• Guest Assistance: Respond promptly to inquiries, complaints, and requests, offering alternative solutions for satisfaction.\\\\n• Reporting: Cover other areas as needed, document accidents, and contribute to front desk organization.\\\\n• Multilingual Communication: Facilitate seamless communication with both Spanish and English-speaking guests.\\\\n• Engaging Conversations: Create memorable experiences for guests by recommending local attractions.\\\\n• Technical Support: Resolve issues related to guests\' personal devices.\\\\n• Review Management: Respond to internal and external guest reviews with personalized messages.\\\\n• App Management: Investigate complaints via Hilton\'s Guest Assistant app.\\\\n• Inventory Management: Monitor breakfast items and request purchase requisitions as needed.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Florida - Warrington College of Business
Center for Entrepreneurship & Innovation, Startup Quest® Entrepreneurship Training Program
2016 — 2016
Coursera
Professional Certificate, Google Project Management
2022
St. Petersburg College
Associate’s Degree, Information Technology
2016 — 2016
Florida State University
Certificate of Attendance, Business Research 101
2017 — 2017
Lafayette High School
High School, Paraprofessional Studies
1998 — 2002
University of the People
Bachelor of Science - BS, Computer Science
Vanderbilt University
Computer Science
Udacity
Nanodegree, Data Analyst
2018 — 2018
Udacity
Nanodegree, Intro to Self-Driving Cars
2018 — 2018
Harvard University
Computer Science
Florida Gateway College
Associate’s Degree, Pre-Pharmacy Studies
2003 — 2006
University of Illinois Urbana-Champaign
Accounting: U.S. Federal Taxation Specialization
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