Jill Donohue
Senior Technical Support II - Triage at Strava
- Role
- Senior Technical Support Ii - Community Management at Strava
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Technical Support Ii - Community Management
Mar 2019 — Present · Denver, CO, US
Provide technical support through Zendesk to an international user base on a wide scope of product issues, troubleshooting, and feedback- Vocalize site outages, bugs, and other issues to the Developer team for a timely solution followed by communication to all stakeholders- Deliver weekly support ticket data to the Management team with feedback for site improvements as well as emerging trends in Zendesk.
Education
University of South Carolina
Bachelor of Science (BS), Business Administration- Marketing and Management
2008 — 2012
Skills
- Ember.js
- Javascript
- Sinatra
- Heroku
- Sales
- Microsoft Excel
- Public Speaking
- Customer Service
- Event Planning
- Test Driven Development
- Electron
- Github
- Css
- Agile Web Development
- Pair Programming
- Html5
- Advertising
- Social Media
- Ruby
- Public Relations
- Ruby on Rails
- Marketing
- Time Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.