Jill Levenson
Director, Customer Experience Strategy @The Home Depot
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WORK HISTORY
Director, Customer Experience Strategy @The Home Depot
Atlanta, GA, US
Leading the evolution of our CX org\'s mission from friction reduction to intentionally designing moments that delight. Shaping and executing cross-functional initiatives to elevate engagement, developing experience frameworks, and prioritizing strategic improvement opportunities. Focused on delivering seamless, emotionally resonant journeys that anticipate need and exceed expectation.
EDUCATION
Washington University in St. Louis
BFA, Visual Communications: Advertising
Pace Academy
Diploma
SKILLS
ABOUT JILL LEVENSON
I lead an Enterprise CX innovation team at The Home Depot, transforming complex, multi-channel experiences for both customers and associates. My focus is on service design orchestration and systems thinking, so I get to work with emerging tech like AI/ML and computer vision, process & policy improvement, floorplans & fixtures. Anything that helps people solve problems at scale.Before joining The Home Depot, I led growth and experience design at Flexdrive, which secured B2B partnerships with Uber and Lyft ahead of the company’s acquisition.My work bridges enterprise and startup environments, and demonstrates my longstanding obsession with experimentation, collaboration, and design leadership that serves both people and business. I love being a part of Home Depot, a \"good company\" where we operate with purpose, according to our values.#RespectforallPeople
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