Jillienne Buena

About Jillienne Buena

IT operations isn’t just about fixing problems—it’s about creating experiences that make…

Experience

1. IT Support Engineer

   Roivant

   May 2024 — Present · New York, NY, US

   Delivers high-level support to both executives and staff through a ticketing system and walk-up service. Manages application and resource access, ensures conference room functionality, facilitates employee onboarding and offboarding, and has improved and maintains inventory for accuracy.• Designed and implemented a scalable computer hardware upgrade SOP, ensuring all employees consistently have access to up-to-date, high-performance tools to support their workflow.• Revised computer return SOP to improve inventory accuracy and data security.• Partnered with Security team to develop a loaner computer SOP that adheres to CIS-CAT guidelines.• Led initiative to address CEO\'s concerns regarding his conference room\'s repeated issues and liaised with our A/V vendor to install a higher quality system.• Administers access to SOX Sharepoint databases for internal and external stakeholders.• Created documentation for apps provisioning, producing a reliable resource for the teamand stopping reliance on tribal knowledge.

Education

• Northwestern University

  Bachelor's degree

  1998 — 2003

• New York University

  Project Management

  2017 — 2017

Skills

• Ms Project
• Film
• Employee Training
• Research
• Screenwriting
• Editing
• Retail
• Story Consulting
• Systems Management
• Apple Certified
• Customer Service
• Film Production
• Driving Results
• Consulting
• Technical Support
• Mentoring
• Film Editing
• Innovation Management
• Creative Writing
• Process Management
• Script Supervision
• Story Structure
• Strategic Planning
• Photography
• Public Speaking
• Project Management
• Microsoft Word
• Operations Management
• Organizing
• Personal Development
• Microsoft Excel
• Troubleshooting