Jillian Zatta
Founding Growth Architect, Ai @Kustomer
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WORK HISTORY
Founding Growth Architect, Ai @Kustomer
Philadelphia, PA, US
EDUCATION
Northwestern University - Kellogg School of Management
Master of Business Administration - MBA
Skidmore College
Bachelor of Arts, History, Government
SKILLS
ABOUT JILLIAN ZATTA
I’m driven by understanding why people think and act the way they do, and using that insight to design how technology can serve them better. That’s what drew me to AI, which mirrors human thinking and behavior, and to CX solutions, which deepen human connection. Across my career, I’ve helped organizations adopt these technologies not just to automate, but to amplify what makes their customer interactions meaningful: translating complexity into clarity and turning innovation into impact.
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