Jillian van der Merwe

About Jillian van der Merwe

I bring deep technical expertise in ERP, WMS, and eCommerce systems, with a proven track record of leading complex implementations and system migrations. With a strong foundation in Agile delivery, I guide cross-functional teams to align technology solutions with business strategy, driving efficiency and innovation. Skilled in process optimization, release management, and data-driven coaching, I enable teams to deliver scalable, high-impact solutions in fast-paced environments.

Experience

1. Advanced Scrum Master

   Kroger Technology & Digital

   Oct 2022 — Present

   Coach teams on Agile frameworks, backlog refinement, and the definition of done to ensure clarity and alignment- Facilitate Agile ceremonies including daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement- Promote effective communication, decision-making, and conflict resolution within the team- Encourage team camaraderie while respecting and supporting individual personalities and working styles- Track and analyze team metrics (velocity, cycle time, defect resolution) to forecast capacity and identify coaching opportunities- Collaborate with Product Managers to monitor OKRs and support the transition from discovery to delivery- Remove impediments and shield the team from external distractions to maintain focus and momentum- Lead the creation and evolution of team working agreements and foster a mindset of continuous improvement- Support release management and discovery sprint activities while ensuring delivery excellence.I am not a project manager, task assigner, or deadline enforcer. I empower teams to own their process, make informed decisions, and deliver value through iterative progress and shared accountability

Education

• The Ohio State University

  Bachelor of Science, Bio-Cultural Anthropology

  2009 — 2013