Jillian King
Service Designer @Mo
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WORK HISTORY
Service Designer @Mo
MO Studio is a human-centered design firm that helps government leaders achieve their mission by enhancing customer experiences that build trust and drive satisfaction. I currently support the Veteran Affairs team.Working within an Agile workflow to analyze, code, refine, and synthesize qualitative and quantitative data to uncover insights, shape strategic recommendations, and inform change management efforts impacting over 18 million Veterans.Crafting visually compelling customer stories to foster empathy and illuminate key opportunities for meaningful interventions.Partnering with key external stakeholders to identify accessibility improvements for over one million veterans.
EDUCATION
Emily Carr University of Art and Design
AICAD Exchange
Marblehead High School
Top 5% of Graduating Class, GPA 4.27
Texas A&M University
Visualization
Massachusetts College of Art and Design
Bachelor of Fine Arts - BFA
SKILLS
ABOUT JILLIAN KING
Hello hello! I’m Jillian (they/she), a Boston-based product design strategist and…
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